Privacy Policy

1. Introduction

This Privacy Policy describes how REOH Realty LLP, operating under the brand name "Knocknock," collects, uses, processes, stores, discloses, and protects personal data obtained through www.knocknock.in and associated communication channels.

This Policy is issued in compliance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable rules and regulations in India. By accessing or using the Platform, you consent to the practices described herein.

2. Data Controller

REOH Realty LLP is the data fiduciary responsible for determining the purpose and means of processing personal data collected through the Platform.

3. Personal Data We Collect

We may collect personal data including but not limited to your name, phone number, email address, location, budget preferences, investment interests, communication history, device information, browsing behavior, IP address, and metadata generated during interactions with our Platform.

Where necessary for transaction facilitation, we may also collect identity verification documents and financial information shared voluntarily by you.

4. Purpose of Processing

Personal data is processed for purposes including property discovery, project shortlisting, site visit coordination, negotiation facilitation, transaction support, customer relationship management, analytics, marketing communication, regulatory compliance, fraud prevention, and service improvement.

5. Legal Basis for Processing

Processing of personal data is undertaken based on your consent, performance of contractual obligations, compliance with legal obligations, and legitimate business interests including service enhancement and fraud prevention.

6. Data Sharing and Disclosure

Personal data may be shared with Developers, banking partners, legal facilitators, technology service providers, CRM vendors, marketing partners, and regulatory authorities where required.

All third parties are contractually obligated to process personal data in accordance with applicable law and confidentiality obligations.

7. Cross-Border Data Transfer

Where required for service delivery, data may be transferred outside India to jurisdictions permitted under applicable law. Adequate safeguards shall be implemented to ensure lawful and secure transfer of personal data.

8. Data Retention

Personal data shall be retained only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Data retention periods may vary depending on the nature of the interaction and regulatory requirements.

9. Data Security

We implement reasonable technical and organizational safeguards including encryption, access controls, secure servers, and monitoring mechanisms to protect personal data from unauthorized access, alteration, disclosure, or destruction.

However, no digital transmission or storage system can be guaranteed to be completely secure.

10. User Rights

Subject to applicable law, you may request access to your personal data, correction of inaccuracies, withdrawal of consent, restriction of processing, or deletion of personal data. Such requests may be submitted through the official contact details provided below.

11. Cookies and Tracking Technologies

The Platform uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, personalize content, and support advertising efforts. You may manage cookie preferences through browser settings, though disabling cookies may affect functionality.

12. Marketing Communication

By providing your contact information, you consent to receiving communications via phone calls, SMS, WhatsApp, and email regarding property listings, advisory services, and promotional offers. You may opt out of marketing communications by submitting a written request.

13. Children's Privacy

The Platform is not intended for individuals under the age of eighteen (18). We do not knowingly collect personal data from minors. If such data is identified, it shall be deleted promptly.

14. Third-Party Links

The Platform may contain links to third-party websites. Knocknock is not responsible for the privacy practices or content of such external websites.

15. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. Continued use of the Platform after updates constitutes acceptance of the revised Policy.

16. Grievance Redressal

If you have concerns regarding data processing or wish to exercise your rights, you may contact our designated Grievance Officer. Complaints will be acknowledged within forty-eight (48) hours and addressed within a reasonable time frame in accordance with applicable regulations.